Claims

Making hookahs is a complicated matter. Therefore, the product you purchase may not work perfectly. For a smooth handling of your complaint, please fill out the complaint form below. The complaint will be made in the following way:

1. Reporting a complaint 
2. Complaint assessment (within 5 working days) 
3. Notification of claim settlement 
4. Approval - Approval of your complaint / Rejected - We will offer you post-warranty service. 
5. Sending a traffic label 
6. Receipt of goods at our warehouse 
7. Handling of complaints / service. 
8. Sending back