Making hookahs is a complicated matter. Therefore, the product you purchase may not work perfectly. For a smooth handling of your complaint, please fill out the complaint form below. The complaint will be made in the following way:

  1. Reporting a complaint 
  2. Complaint assessment (within 5 working days) 
  3. Notification of claim settlement 
  4. Approval - Approval of your complaint / Rejected - We will offer you post-warranty service. 
  5. Sending a traffic label 
  6. Receipt of goods at our warehouse 
  7. Handling of complaints / service. 
  8. Sending back