Claims
Making hookahs is a complicated matter. Therefore, the product you purchase may not work perfectly. For a smooth handling of your complaint, please fill out the complaint form below. The complaint will be made in the following way:
- Reporting a complaint
- Complaint assessment (within 5 working days)
- Notification of claim settlement
- Approval - Approval of your complaint / Rejected - We will offer you post-warranty service.
- Sending a traffic label
- Receipt of goods at our warehouse
- Handling of complaints / service.
- Sending back
Claims form
The highlighted items are mandatory.